Refund & Returns Policy

Last updated: 18th November 2025

At DCAF Beverages Pvt. Ltd., we take great care to ensure that every bag of coffee reaching you is freshly roasted, packed with care, and in perfect condition.

Since coffee is a perishable product, we are unable to accept returns for opened or used items. However, we want you to be completely satisfied with your purchase, and we’re here to help if something goes wrong.

1. 

Returns & Replacements

We accept returns or replacements only in the following cases:

  • You received the wrong product or quantity

  • The product was damaged during transit

  • The product is past its “best before” date on arrival

In such cases, please contact us within 7 days of delivery at support@dcaf.in with:

  • Your order number

  • Clear photos or videos showing the issue

Once verified, we’ll send a replacement or issue a full refund to your original payment method.

2. 

Non-Returnable Items

To maintain the freshness and quality of our coffee, we do not accept returns for:

  • Opened or used coffee packs

  • Unsealed packaging

  • Items damaged due to improper storage after delivery

  • Taste preferences (coffee is subjective and may vary by brewing method)

We encourage you to refer to our Brew Guides or contact us before purchase if you need help choosing a roast or brew style.

3. 

How to Request a Return or Refund

To initiate a return or refund request:

  1. Email support@dcaf.in within 7 days of receiving your order

  2. Include your order number, reason for return, and supporting photos/videos

  3. Our team will review your request within 2 business days

If approved, we’ll arrange a reverse pickup through our courier partner or share the return address for you to ship it back. We cover the return shipping cost for approved cases.

4. 

Refund Timelines

Once we receive and inspect the returned item (if applicable), refunds will be processed within 5–7 business days to your original payment method.

5. 

Order Cancellations

Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.

Once your order has been shipped and you’ve received a tracking notification, it cannot be cancelled.

You can request cancellation by emailing support@dcaf.in with your order number.

6. 

Damaged Packages on Delivery

If your order arrives visibly damaged or tampered with, please:

  • Refuse to accept the delivery, and

  • Notify us immediately at support@dcaf.in with your order details

We will investigate and dispatch a replacement at no additional cost.

7. 

Contact Us

For any questions regarding returns, replacements, or refunds, please reach out to:

DCAF Beverages Pvt. Ltd.

Email: support@dcaf.in